How Secret Filming Revealed a Multi-Million Pound Timeshare Fraud
Prosecutors have labeled it as among the biggest frauds of its type in the United Kingdom.
In all 14 people have been convicted for their involvement in a £28m scheme to swindle more than 3,500 timeshare owners.
The affected individuals were eager to terminate long-standing vacation property deals and sought out help.
A large number were in the age range of 60 and 80. More than 500 of them lost in excess of £10,000, and one transferred more than £80,000.
Those affected were subjected to high-pressure presentations continuing for six hours. They were financially worse off, owning valueless fake "points" and still locked into costly timeshare contracts they could no longer use.
The Company Central to the Scam
The company at the heart of the fraud was the timeshare resale company. They accepted customers' funds to finance the owners' lavish lifestyle of exclusive education, millionaire mansions and private jets.
The individual at the helm of the company, the company director, was handed a seven and a half year jail time in January for deceptive scheme.
Recently, his spouse one of the co-defendants was one of the final three to hear their sentences.
She was given a two-year suspended prison term at the London court after confessing to illegal fund handling.
It has been a extended wait and marks a huge win for the individuals who testified, the authorities and prosecutors.
How the Probe Began
The first knowledge of the company came in the mid-2016. I was working in the research department of a news organization, producing current affairs shows.
A colleague noted that his mother had assumed the rights of a timeshare apartment in the Spanish coast and, after decades of vacations, had begun looking to terminate the contract.
It should be noted how common holiday ownership had become with British holidaymakers in the last decades of the 20th century.
Timeshares enabled people to occupy the same accommodation every year, or exchange their vacation periods with other owners who had properties in different locations. About 600,000 sun-lovers accepted that opportunity.
The initial boom was paired with a numerous stories about dishonest operators deceptively promoting units. They were regularly featured on consumer TV programmes.
The common vacation property deal tied investors in for many years.
At that time, those investors who had experienced their regular accommodation in the resort for 20 or 30 years were getting older, and a large proportion were looking to end their association to their holiday properties.
A number had reduced ability to travel and found it difficult to access their properties. A few just believed they'd enjoyed sufficient use from them. And a portion had deceased, in many cases passing on their loved ones to inherit the contracts - along with their annual payments and service charges.
The Investigation Develops
It was at this point the family member had been placed. She searched the web for solutions and came across SMT, a firm whose online presence claimed to terminate her deal.
However, having paid a fee and scheduled a consultation with them, her loved ones became suspicious.
Further research uncovered numerous individuals saying they had paid money and received no benefit from the service. Actually, they had been left out of pocket. A lot of it.
Our team started looking into what was occurring. It soon emerged that there were dubious individuals active in the timeshare resale sector.
One lawyer had numerous client reports preparing to take action against SMT.
The team interviewed individuals who had used the firm and they each reported similar experiences. They thought the firm would purchase their timeshare from them but when they attended a meeting (for which they paid up front) they were told there was no re-sale value.
Instead, they were persuaded - in fact coerced - to spend more money acquiring "Monster Rewards", linked to the organization's holding firm, Monster Travel.
What exactly these were was somewhat vague. They appeared to be a kind of currency, providing discount travel and benefits and retail offers.
And they were apparently "transferable with additional holders, eventually.
Committing funds immediately would produce an eventual payoff that would cover the company's charges and result in the property owner ahead financially, liberated eventually from their burdensome contract.
Too good to be true? Well, yes.
A 'Misleading Tactic'
Assuming these reports were correct, this was a massive scam.
It's what is called a "misleading sales."
An operator - specifically SMT - "attracts the client by marketing a defined offering but then to state it cannot be provided, pushing the individual to another, inferior option.
Such practices are unlawful. Equipped with all the accounts we had assembled, we argued to covertly record one of the firm's consultations.
This takes dedication, work, and compelling reasons for why this is the exclusive approach to collect the information necessary to demonstrate illegal activity.
Armed with that permission, our small team set up a meeting with one of the firm's agents in Stratford-Upon-Avon.
Pretending to be a potential client hoping to get his mum out of her timeshare contract|holiday ownership agreement